You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Totally disappointed! Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Do not order from here! BBB is here to help. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days We'd love to make sure we make this right and find a resolution. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. You can also visit this article for more information on getting support! Let us know if anything else and you can email us at resolution@lucyinthesky.email! Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY
Ordered from this company thinking the dresses were cute. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? All swimsuits are under $70, and thats including the top and the bottom! By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Thanks for your feedback. Really horrible place. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. If you need help with returning we do have our returns in our FAQ. 7,129 posts. Incredibly scammy and misleading. Us either! LUCY IN THE SKY Help Centre. She helped me get everything sorted out with my order. Waste of over $200. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. I don't think you got it! The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. The first time it was cancelled altogether. They're all photographed wearing size Small. For my troubles, I've been offered a $25 store credit. Hi there. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Will not refund my money and will only offer a store credit. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. - Kate. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We had the same issue. The CEO of Lucy In the Sky is Nikita Yatskanich. I'll definitely send over your concerns to our design team. The cost of foreign products and services may fluctuate. Do not trust this shop to deliver. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Guess I'll be donating clothes to charity. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Lucy in the Sky, Inc may change this policy from time to time by updating this page. it was my first time ordering from Lucy in the sky. - Kate, Hi Gosset! The dress is also incredibly thin and doesn't have much structure. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. International delivery is 5-10 business days. This has been quite frustrating. 2023 Trustpilot, Inc. All rights reserved. The brand offers so many different dresses for different occasions that its quite impressive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. We cover the cost of all domestic return shipping for all styles. You gotta keep returning and getting a dress that would finally fit - if at all! Please email us at resolution@lucyinthesky.email so we can assist you sooner. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. You can email us at resolution@lucyinthesky.email for any further assistance. We're so sorry to hear that you have not received your refund yet. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. For international orders, any taxes or customs fees are the responsibility of the recipient. Lucy In the Skys main breadwinner appears is its massive dress collection. I never got any notification from them that my dresses would be late or anything. Customer service is awful. Alternatively, you can attempt to place the order with a different card or try again later. This policy is effective from 01/01/2016. Yes. Horrible customer service. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Super fast and helpful; won't hesitate to order from the site/company again! However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). -Kate, I love Lucy in the sky ! Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. If they don't offer refunds, they should have made this much more clear during purchase. Please contact us via Live Chat for 24 hour customer care. BUT, you can't get a refund if you return something, only store credit. There are no fees if you pay on time. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Absolutely terrible customer service. CASANDRA M. was extremely helpful in seconds. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). The stated ship times cannot be altered with the delivery method. With no warning either time. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Thanks for your feedback. Company claims the only way money can be refunded is if it was faulty. -Kate. All orders ship out of Los Angeles, we design all of our styles in-house. Your Order Has Been Processed! Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. Depending at which stage your order is at, we may be able to adjust it accordingly. Hi Janie, this was for a very special event and now i have no outfit and no resolution to this. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Annoying, right?! Ordered 1 month ago. Categories. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. - Kate. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! I am doubtful now the dress will come in time (or ever) for my event. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Here are 8 tips for writing great reviews. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, -Kate. contact customer service, generate return labels. International Association of Better Business Bureaus. Very helpful. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. I would never recommend purchasing from this company unless you don't care if you ever get the item. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. I don't understand how it's still in business. Please email us at resolution@lucyinthesky.email so we can assist you sooner. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. Customer service is non-existent. LUCY IN THE SKY. Hi Hailey, And please, give people their money back! Our cut-off for same-day express shipping is 1pm Pacific Time. We do not provide information to these agencies or companies for marketing or commercial purposes. They weren't rude per se, but they were deeply unhelpful. Free Returns for United States Customers. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Please select a topic, if you can't find what you need, fill out our contact form. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Then, the item never ships. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. If you are in between sizes, we would generally suggest to order a size up. Very cute dresses, but why not make them at least an inch or two longer?! Thanks for shopping with us online! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Lyrica Racer Back Bikini Set in Orange Strawberry! Needed it for Feb 25th. 90015
This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. We encourage you to review those policies when you visit those sites. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. I ordered a dress on 9/18. It is 9/23 no dress. -Kate. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. The customer service is out of this world. I DO NOT RECOMMEND THIS COMPANY! We're having delays in our customer service trying to get to each email, we would love to assist you with your order. - Kate, Hi Jessica! Designed in Los Angeles - New Arrivals Weekly. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. If you do not use your store credit within a year- we can always reissue. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Number of comments: 0 Save my name, email, and website in this browser for the next time I comment. Should have read reviews before ordering. Poorly made clothing should be considered faulty. Products used:Still waiting for it to arrive (for 6 weeks)! Both dresses arrived back to back and they looked nothing like it did online. They just keep everyone's money, don't send anything. 1200 Wall Street, Floor 2
I had a few concerns about my order and my online team member Danielle M. was very helpful. Free FedEx Shipping, over US$75. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. what is the average shipping time? I can always count on you for the best quality and accurate fit. This business is in an industry that may require professional licensing, bonding or registration. This will be automatically applied to your account attached to the email address used for the order. Please use the following size guide to help determine your size of clothing. Please read the email in full, there may be pertinent details which may have been missed. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. 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