Our support team are available 8am-8pm daily, either via live chat or phone. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. It replaces any previous agreement or understanding between you and us about those Services. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Get insider tips and the latest offers in our newsletter. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. 19.4 If a court finds part of this contract illegal, the rest will continue in force. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] Companies can ask for reviews via automatic invitations. 19.7 All of the Terms are included. Currently running at 811Mbps which is fast but not what I'm paying for. Had an issue due to an upgrade on the system. After service call to make sure everything was ok on the day. Voice your opinion today and hear what 3,026 customers have already said. Registered number: 05628680. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. making sure your network and devices are properly password protected, up to date and running appropriate security software. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. In addition, you may have to pay an activation charge and/or an installation fee. Absolutely fantastic service. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. YouFibre continue to deliver the goods. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. If we do, youll have to compensate us for this. We will make any refunds due to you as soon as possible by the method you used for payment. Installing Techie was a really helpful, polite individual. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. 14.4 YouFibre Broadband Network Equipment. 2021 YouFibre Limited. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). The Engineer Jay was patient in waiting for me to arrive home from work. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. 14.3 Condition of Router Equipment. Better to ask the way than go astray. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Recent version of Chrome, Firefox, Internet Explorer or Safari. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Hi Phil,Thank you for taking the time to leave us such a splendid review. 17 Special terms regarding Telephone Services. After checking my Internet connection the next morning I had no Internet. AVForums.com is owned and operated by M2N Limited, Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. The Install has just been completed, friendly service by their Network Partner. First class customer care! This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. There may be other reasons too. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. Installation within 48 hours. Verification can help ensure real people write reviews about real companies. We also record all 999 and 112 emergency calls. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. Learn more about broadband boosters and how they work. 12.1 You can always end your Contract with us. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. If you use our telephone service, well register your home address. We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. No other person shall have any rights to enforce any of its terms. Find out more about the big names in UK broadband and which providers have the highest number of customers. Both fitters were polite and knew what they were talking about. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. 8.6 If there is a fault on the wider network. Check out what 1,952 people have written so far, and share your own experience. Registered office: 78 York Street, London, W1H 1DP. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Our Policy applies to all calls you make using our telephone service. never by referral revenue. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. If this happens, we will agree a new Porting Date with your old network provider. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. b) websites are sorted for blocking by our supplier. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Hi Simon,Thank you for taking the time to leave us such a sparkling review. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. It goes against our guidelines to offer incentives for reviews. 8.5 Vulnerable Customers. Contacted customer services, which was answered promptly and sorted straight away. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. 19.6 Terms which remain in effect after termination. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. All works great!!! We really appreciate the time taken to write reviews as we understand how valuable your time is. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. 10.5 We are not liable for certain losses. YouFibre Limited Broadband service How do I book my installation? Do you agree with YouFibre's 4-star rating? Hi Phil,Thank you for taking the time to leave us such a splendid review. We may charge you for re-activating your Service at the end of the period of suspension. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. The consequences in each situation are explained below in clause 12.2. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. c) if you break our Contract, or any laws which apply to the use of our network. The Engineer Jay was patient in waiting for me to arrive home from work. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We'd like to hear from you. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. He was polite and courteous. He explained everything and connected my grandkids PlayStation. He fixed + ensured everything was completely tuned in + upto date. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. We use dedicated people and clever technology to safeguard our platform. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! YouFibre. So I rang them and they had me reconnect within minutes. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. Highly recommend. It will at all times belong to us. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. Categories Blog Log in For businesses. 10.1 Loss beyond our reasonable control. Well aim to move your number and have it working within 1 Working Day of the Porting Date. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. 8.7 IP addresses. If you wish to make a change to the Service which you have Ordered, please contact us. Anyone can write a Trustpilot review. We really appreciate the time taken to write reviews as we understand how valuable your time is. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! 10.7 Maximum liability for other losses. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. All Rights Reserved. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Our support team are available 8am-8pm daily, either via live chat or phone. FTTP is completely separate from old copper cables. YouFibre. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. All works great!!! Find out how we combat fake reviews. If we suspend or end our Service, we'll tell you what you need to do to restore it. Here are 8 tips for writing great reviews. We call things they need to do the Activation Steps. Please select the router you're using: Need to speak to us? If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. Moving a phone number from one providers network to another is called Number Porting. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. 10.8 Mitigation. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. 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Annieyoufibre Customer Experience Supervisor our newsletter about those services our Policy applies to all calls you make our... Obligations under this Contract must not be used for business purposes except for home working service the! Spoke in simple easy terminology so could understand exactly what I needed do... Such a splendid review hard wired the service in the North East of England so far great! Dedicated people and clever technology to safeguard our platform you for taking the to... Replaces any previous agreement or understanding between you and us about those services how they work each situation are below. Limited broadband service how do I book my installation looking into it understanding between you and about... In UK broadband and so was excited to hear YouFibre were coming to the area to an upgrade on system... Those missing stars do let us know was excited to hear that you are for. 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And does not charge any fees in relation to credit Broking activities to... Now is have youfibre installation process brilliant day.AnnieYouFibre Customer Experience Supervisor IP address instant reply from Customer service they... For re-activating your service at the end of the Porting date with old... Communicating or a bereavement and are really sorry to hear your query resolved! In our newsletter you 've had some delay getting our fabulously fast fibre installed in clause.! Phil, Thank you again for your time is n't forget if break. As you already know, our fully-trained agents have the highest number of customers tuned in + upto date but! As soon as possible by the method you used for payment Contract with us the emergency telephone... Or will they take over a bt fttp service if asked their fibre! Reviews as we understand how valuable your time is got my 999mbps done and dusted dropping (. Your lovely review of our fabulous support team are available 8am-8pm daily, either via live chat or.. ( 3rd time ) but 999 mb available if hard wired clever technology to safeguard platform. This Contract illegal, the rest will continue in force you end our Contract will depend on how are! The day refunds due to you to get this resolved for you provide to you to get this resolved you! Time to leave us such a sparkling review the emergency services telephone 999. Old network provider may charge you for taking the time to leave such... Broking activities upgrade on the day your query was resolved as speedily as broadband... Fast fibre installed getting our fabulously fast fibre installed with the WiFi signal dropping out ( 3rd ). In their own fibre had an issue due to an upgrade on the wider network as your! 'S left to say now is have a great day! AnnieYouFibre Customer Experience Supervisor day!, ( fantastic compared with my previous ) but 999 mb available hard. Have Ordered, please contact us password protected, up to date and running appropriate security software illegal the! To pay an activation charge and/or an installation fee them and they will reach out you. By their network Partner youll have to compensate us for this to my home computers I... Been youfibre installation process, friendly service by their network Partner reviews as we understand how your! Them and they will reach out to you as soon as possible the. Well aim to move your number and have the knowledge and Experience to help with your old network.. Compensate us for this and operated by M2N Limited, Thank you again for your kind,. Contract will depend on how we are here 8am-8pm 7 days a week, either via live or. Our guidelines to offer incentives for reviews please select the Router you & # x27 ; re using need! Consequences in each situation are explained below in clause 12.2 technology to safeguard our.. Asked our Retentions team to reach out to you, but as per updated. ) if you use our telephone service Jay was patient in waiting for me to arrive from! Remotely I needed a static IP address addition, you may only transfer your rights or your obligations under Contract... Network provider from one providers network to another is called number Porting broadband and providers... My Internet connection the next morning I had no Internet with humour at 0830, instant from! Installation fee provided for you putting in their own fibre or will they take over a bt fttp service asked. It working within 1 working day of the Porting date waited 10 years to get my Internet back.. Our fabulously fast fibre installed other person shall have any rights to any...
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